It’s been a while since we’ve decided to turn away from Eircom to embrace
the newcomer, Smart Telecom. In a perfect and ideal world, everything should have
sorted out in 4 or 5 working days. That’s called France for you, guys. But here,
in Ireland, it seems as if everything is done with half the speed. I don’t know
if that’s the drawback of having tried to escape Paris’ stress, but it sure is
a very frustrating pace. Anyway, the migration from Eircom to Smart Telecom forces
us to change our phone number, but also to wait for an undefinite time.
What really gets on my nerves is the lack of feedback. Our phone
line is not working anymore and our guess is the transfer to Smart is on its
way. But:
- Nobody told us the phone line was about to be cut: it took us a whole hour playing with the cords to realise what was happening;
- Eircom have this silly and anti-user-friendly automated phone system that makes you speak like a dumb person, when you really want to talk to someone about your problems. The automated response to our query was: “Your phone line is going to be checked”. When? By whom? Will we get any explanation for what went wrong?
- No sign from Smart Telecom.